Food retail · Multi-outlet operations
One system for a chain that was running on forty.
A fast-casual restaurant chain with 40+ outlets across Pakistan.
- −28%
- Food wastage
- 2.4×
- Loyalty repeat rate
- +18%
- Avg. ticket size
- Live
- Reporting, from 3-day lag
The challenge.
From the customer's seat the brand felt unified; from the back office it was forty independent businesses. Each outlet had its own POS and stock habits, head office got data three days late and never trusted it, wastage was high with no visibility, and loyalty didn't work across outlets.
How we worked
The ADAS framework, applied to this build.
Architect
Audited the operating reality across a representative set of outlets — POS, inventory, loyalty, delivery aggregators, and head-office reporting — and designed a unified data model first.
Deliver
Unified POS across all outlets on a single cloud platform, built recipe-based inventory that automatically depletes ingredients as orders are rung up, and integrated a single loyalty across all channels.
Advise
Stayed close to operations leadership post-launch, turning the live data into weekly insights, helping outlet managers act on what they were seeing, and advising on the next layer.
Scale
The platform absorbs new outlets, new menus, and new channels in days, not months. The same architecture powers the cloud-kitchen brands the group has launched since.
The outcome.
Wastage dropped once outlet managers had numbers they could act on, loyalty membership grew the moment it worked across outlets, and head office moved from firefighting to strategic calls on live data.
A multi-outlet chain doesn't fail one outlet at a time. It fails because the centre can't see what the edges are doing. We made the edges visible.
Ready to talk